December 29, 2010
Project Details
Client Name : Telenet
Location : Mechelen, BE
From : December 2010
To : March 2011
Project Under : Glotel and CSC
Consultant : Alex Kouwenhoven
Business Roles
- Lead Business Analyst for the CES 8.1 implementation, Quick Wins and SLA manager projects
- Project Manager of 4 work streams:
- Quick Wins (also called by Amdocs: Business Wins) CES 8.1 upgrade, OOB functionality to replace customized code or which solves an existing issue
- Amdocs Archiving –> selection and implementing of archiving solution (IBM Optim)
- Top 5 Priority issues to be solved by upgrading to CES8.1 with these quick wins
- All other issues solved by upgrading OOB or which require customization
Business Challenge
- New SLA manager functionality, including Amdocs CIM (Customer Interaction Manager) Scripts.
- Decommissioning of Amdocs Clarify at another cable company (sister, daughter company)
- Amdocs Clarify CRM6.0.1, CRM, Ordering (OMS) upgrade to Amdocs CES 8.1 (Classic Client) and Amdocs CES Ordering 8.1