Business Challenge

Lebanon’s biggest telecom operator was changing its current billing system to Singl.eView. I was both onsite in Beirut as well as working offsite from home to create the testing strategy and the high level testing plan for the implementation of Intec’s Singl.eView.

I was responsible to define, design, develop, implement, lead and transfer expertise for the end-to-end Test Process. I came into a project and company where there was no existing structured formal testing capability and I created such a capability from scratch. I was the only subject matter expert in this field onsite. I installed, trained and configured Test Director. During my second trip to Beirut I trained the testers and test manager in how to use Test Director and how to create test cases from the business processes and the SoW (Statement of Work) documents where the detailed functional- and business requirements are described. I trained the test manager in reporting progress, results and statistics.