Business Roles

  • Lead Business Analyst for the CES 8.1 implementation, Quick Wins and SLA manager projects
  • Project Manager of 4 work streams:
    1. Quick Wins (also called by Amdocs: Business Wins) CES 8.1 upgrade, OOB functionality to replace customized code or which solves an existing issue
    2. Amdocs Archiving –> selection and implementing of archiving solution (IBM Optim)
    3. Top 5 Priority issues to be solved by upgrading to CES8.1 with these quick wins
    4. All other issues solved by upgrading OOB or which require customization

Business Challenge

  1. New SLA manager functionality, including Amdocs CIM (Customer Interaction Manager) Scripts.
  2. Decommissioning of Amdocs Clarify at another cable company (sister, daughter company)
  3. Amdocs Clarify CRM6.0.1, CRM, Ordering (OMS) upgrade to Amdocs CES 8.1 (Classic Client) and Amdocs CES Ordering 8.1