Business Challenge

I was a member of the OGS (On-Going Support) expert team of 4, which was responsible for ALL daily operations of Vimpelcom in Moscow. This production support includes CSM/POS, RM, AR, Switch, MAF, MPS, Billing, In-collect, Out-collect and EOD. The job also includes nightshifts and training of the operators. I performed support for the following Amdocs modules: POS, MAF, MPS, CSM and Finance (Receivables, Payables and Collection). I was involved in all operational issues and supporting the Helpdesk. During the migration and initial live stage of the Ensemble billing system, we handled all operations.


Result: customer database went from 0 to 500.000 subscribers in 6 months and Vimpelcom is together with MTS market leader with 40%. Megafon and others take 10% market share.